Terms of Use

Last updated: September 12, 2026

Floorspeed.ai, app.floorspeed.ai, and related demos and online services are owned and operated by Floor Speed AI LLC, a Maryland limited liability company. References to “Floor Speed AI,” “we,” “us,” and “our” mean Floor Speed AI LLC. These Terms of Use (“Terms”) govern your access to and use of those sites, demos, and services (collectively, the “Service”).

By accessing or using the Service, you agree to these Terms for yourself or the business you represent and confirm that you have authority to bind that business. You must be at least 18 years old. If you do not agree, please do not use the Service.

A signed order form, statement of work, service agreement, data-processing agreement, or other written agreement with Floor Speed AI controls if it conflicts with these Terms.

Important: The “Dispute resolution” section below requires most disputes to be resolved through binding individual arbitration and includes class-action and jury-trial waivers. It also explains how to opt out of arbitration within 30 days.

Accounts and authorized users

Some features require an account. You agree to provide accurate and complete information, keep it current, protect login credentials, and promptly notify us at hello@floorspeed.ai if you suspect unauthorized access. You are responsible for activity under your account and for users you authorize, except to the extent caused by Floor Speed AI's breach of an applicable written agreement or law.

Access and acceptable use

Subject to these Terms and any written agreement, Floor Speed AI grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your business's internal evaluation and authorized business purposes.

You may not:

• use the Service in violation of law or another person's rights;
• send spam, deceptive communications, unlawful telemarketing, or content that is abusive, discriminatory, fraudulent, or harmful;
• record, process, disclose, or submit information without the rights, notices, permissions, and consents required by law;
• probe, disrupt, overload, bypass, or interfere with the Service, its security, access controls, rate limits, or other users;
• introduce malware; scrape the Service through unauthorized automated means; or attempt to obtain credentials, source code, or nonpublic data;
• reverse engineer, copy, modify, resell, sublicense, or commercially exploit the Service except where applicable law expressly permits it;
• use the Service to build or train a competing product or service; or
• use the Service for a high-risk, regulated, or prohibited activity that Floor Speed AI has not approved in writing.

Demos and evaluation features

Public and guided demos are for evaluation. Demo features may be limited, modified, suspended, or removed at any time. The public interactive dashboard uses deliberately synthetic store, caller, phone-number, call, transcript, and performance data. It is not a customer account and should not be treated as evidence of a specific customer's results.

A test-call experience may involve AI, audio recording, transcription, and follow-up communications. You must review the disclosures presented before starting and provide any required affirmative consent. Do not provide sensitive personal information or confidential business information in a public demo.

Customer data and privacy

Our handling of personal information is described in our Privacy Policy. You are responsible for having the rights and permissions needed to provide caller, customer, calendar, account, and business information to Floor Speed AI and for providing any notices your business is required to give.

You authorize Floor Speed AI to process that information to provide, secure, support, and improve the Service, including answering and routing calls, qualifying leads, checking availability, creating appointments, generating transcripts and summaries, and delivering workflow details to your authorized users.

Connected and third-party services

The Service may connect to phone providers, calendars, email, messaging, customer-management systems, and other third-party services. If you enable an integration, you authorize Floor Speed AI to access and use the connected service as needed to provide that feature. You are responsible for maintaining your third-party accounts and permissions.

Third-party services are governed by their own terms and privacy practices. Floor Speed AI does not control and is not responsible for third-party services, although a written agreement may separately address our selection or management of subprocessors.

Calls, recordings, and communications compliance

Floor Speed AI may support calls, recordings, transcripts, summaries, messages, voicemails, and related communications. Our configured service may provide an automated recording or AI disclosure, but you remain responsible for determining and satisfying the call-recording, AI, telemarketing, messaging, privacy, accessibility, and industry rules that apply to your business and callers.

Appointment confirmation SMS terms

Floor Speed AI appointment confirmations are an optional service for people booking appointments with participating independent stores through our phone agent. Availability is limited while registration and testing are completed. Each text identifies the store and gives its contact number for appointment changes. These are transactional confirmations, not marketing messages.

When enabled, the program sends one confirmation text per booked appointment after you expressly agree. Message frequency depends on your bookings. Message and data rates may apply. Consent to SMS is not a condition of purchasing goods or services. You may decline SMS and still book an appointment.

How you consent during a call

The assistant confirms your phone number and asks: “May Floor Speed AI send one appointment confirmation text to your confirmed phone number? Message and data rates may apply. Reply STOP to opt out or HELP for help. Terms are at floor speed dot ai slash terms, and privacy information is at floor speed dot ai slash privacy. Texts are optional. Do you agree?” A clear affirmative response is required. Providing a phone number or booking an appointment alone does not give SMS consent. We retain the question, your response, the confirmed number, and the response timestamp with the booking workflow.

After a clear affirmative answer, the assistant acknowledges: “Thank you. You have agreed to one confirmation text if your appointment is successfully booked.” This acknowledges your choice; it does not mean an appointment has already been booked or a message delivered.

Opting out and getting help

Reply STOP to stop appointment texts from the Floor Speed AI sending number. Because the number may serve multiple stores, opting out applies to texts from that number across those stores. You may receive a text confirming your opt-out. Reply HELP for assistance or email hello@floorspeed.ai. Regular replies are not monitored; call the store number in your confirmation to change or cancel an appointment. Opting out of SMS does not cancel your appointment.

Delivery is not guaranteed, and carriers are not liable for delayed or undelivered messages. See our SMS privacy disclosures for how we handle mobile numbers and consent information.

AI-assisted workflows

The Service uses AI-assisted tools. AI output may be incomplete, inaccurate, delayed, or misunderstood. You are responsible for reviewing important customer details, appointments, transcripts, summaries, recommendations, and follow-up actions before relying on them. Floor Speed AI is not a substitute for your staff's judgment, legal obligations, customer-service responsibilities, or final operational decisions.

Fees and payment

Fees, billing, renewals, cancellation, refunds, and related commitments are governed by the applicable order form, invoice, or other written agreement. These public Terms do not create a separate payment obligation.

Ownership and feedback

Floor Speed AI and its licensors own the Service, software, designs, workflows, documentation, trademarks, and related intellectual property. These Terms grant access rights only and do not transfer ownership. You retain ownership of information and content you provide, subject to the rights needed for us to operate the Service.

If you provide feedback or suggestions, you grant Floor Speed AI a perpetual, irrevocable, worldwide, non-exclusive, royalty-free right to use them for any lawful purpose without restriction or compensation. Do not submit feedback you consider confidential or proprietary.

Service changes and support

We may update, improve, restrict, suspend, or discontinue parts of the Service. We will try to provide reasonable notice when a material change affects an active customer. Support obligations and service levels exist only when stated in a written agreement.

Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Floor Speed AI and its officers, employees, and agents from third-party claims and reasonable costs arising from your unlawful use of the Service, your violation of these Terms, or your violation of another person's rights. We may control the defense of a covered claim at your expense, and you agree to cooperate. You may not settle a covered claim without our prior written consent.

Disclaimers

To the fullest extent permitted by law, the Service is provided “as is” and “as available.” Floor Speed AI disclaims implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, completely secure, or free of harmful code, or that every call, lead, transcript, summary, appointment, or AI output will be captured or handled perfectly. Written customer agreements may provide different warranties.

Limitation of liability

To the maximum extent permitted by law, Floor Speed AI and its suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; lost profits, revenue, goodwill, or data; business interruption; or the cost of substitute services arising from or related to the Service or these Terms.

To the maximum extent permitted by law, Floor Speed AI's total liability for all claims arising from or related to these Terms or the Service will not exceed the greater of $50 or the amount you paid Floor Speed AI for the affected Service during the six months before the event giving rise to the claim. These limits do not apply where liability cannot legally be limited, and a written agreement may provide different limits.

Suspension and termination

You may stop using the Service at any time, subject to any written agreement. We may suspend or terminate access if you violate these Terms, fail to pay amounts due, create risk for us or others, or use the Service in a way we reasonably believe is harmful or unlawful. Provisions that by their nature should survive termination will remain in effect, including ownership, disclaimers, liability limits, indemnification, and dispute terms.

Dispute resolution

Please read this section carefully. It affects your right to sue in court and your right to a jury trial.

Informal resolution first

Before starting arbitration, the party raising a dispute must send a written notice describing the facts, requested relief, and relevant contact information to hello@floorspeed.ai. The parties will try in good faith to resolve the dispute for 60 days and will meet by phone or video if either party reasonably requests it.

Binding individual arbitration

Except for the exceptions below, disputes arising from the Service or these Terms will be resolved through binding individual arbitration administered by JAMS under the rules that apply to the claim. Arbitration may take place remotely or in Montgomery County, Maryland, unless the parties agree otherwise. The Federal Arbitration Act governs this arbitration agreement.

Either party may bring an eligible individual claim in small-claims court or seek temporary or equitable relief in court to protect intellectual property, confidential information, systems, or service security.

Jury and class-action waivers

You and Floor Speed AI waive the right to a jury trial for covered claims. Claims must be brought individually, not as a plaintiff or class member in a class, collective, consolidated, or representative action.

Arbitration opt-out

You may opt out of the arbitration agreement and the class-action waiver within 30 days after first accepting these Terms by emailing hello@floorspeed.ai with the subject “Arbitration Opt-Out.” Include your full name, mailing address, account or business email if applicable, and a clear statement that you are opting out. Opting out does not affect the rest of these Terms.

If a part of this dispute section is unenforceable, it will be modified to the minimum extent necessary, and the rest will remain effective. If the class-action waiver is unenforceable for a particular claim, that claim will proceed in the state or federal courts located in Montgomery County, Maryland, while arbitrable claims remain in arbitration.

Governing law and consumer rights

Maryland law governs these Terms, without regard to conflict-of-law rules, except where federal law applies. For claims not subject to arbitration, you and Floor Speed AI consent to the state and federal courts located in Montgomery County, Maryland. Nothing in these Terms limits a consumer right or remedy that applicable law does not allow you to waive.

Accessibility

Floor Speed AI aims to make its websites and services accessible. If you have difficulty accessing or navigating the Service, contact hello@floorspeed.ai so we can work with you and consider reasonable improvements.

General terms

These Terms, the Privacy Policy, and any applicable written agreement form the agreement between you and Floor Speed AI about the Service. If a provision is invalid, it will be modified only as much as necessary and the remaining provisions will continue. Failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a reorganization, financing, merger, acquisition, or sale of our business or assets. You agree not to use or export the Service in violation of U.S. export-control or sanctions laws.

Changes to these Terms

We may update these Terms. If we make material changes, we will post the updated version, revise the date above, and may provide additional notice. Your continued use of the Service after the effective date means the updated Terms apply, except where law requires another form of consent.

Contact us

Contact Floor Speed AI LLC in Bethesda, Maryland at hello@floorspeed.ai with questions about these Terms.